Contact with Studywise

if you have questions, concerns, suggestions or comments please do not hesitate to send an e-mail info@studywise.nl. Our customer service team is happy to assist you with any questions via e-mail and by phone five days a week. Monday – Friday from 8.30 am till 5.00 pm.

Address

Studywise is part of Switch IT Solutions.

Switch IT Solutions
Institutenweg 21
7521 PH Enschede

Telephone number

088 – 82 82 040

Contact with the NSC

If you experience a problem with your laptop or tablet, please contact the NSC of University of Twente.

NSC

Telephone: 053 – 489 5533
E-mail: nsc@utwente.nl

Relevant websites

https://www.utwente.nl/nl/lisa/ict/nsc/
https://www.nsc.utwente.nl/contact/

 

Make a complaint

Make a complaint

Your satisfaction is important to us. If you have a complaint or suggestion, please let us know.

How can you respond?

You can submit your complaint or suggestion online by completing the form below.

What happens next?

We do our best to respond to all enquiries the same day, but this can sometimes take longer. You are always guaranteed a response within 3 working days.

Dissatisfied with the outcome?

If you disagree with Studywise’s findings, you can inform us in writing that you are dissatisfied with the outcome. Please include the following information in your letter:

  • Name of the educational institution
  • First name
  • Surname
  • Address
  • Telephone number
  • Email address
  • An outline of your complaint

If possible, include any evidence you have to support your complaint.

Then send your letter to:

Studywise
FAO Complaints Manager
Institutenweg 21
7521 PH Enschede

Complaint form

Complaint form

Click here to fill in the complaint form.