Warranty & Repairs

For added security, you can extend the standard guarantee (3 years) of your laptop or tablet to 4 years with our guarantee packages.

You get a free standard two-year manufacturer’s warrantyon all Studywise devices.Lenovo devices have an extra year warranty, which means you get a free standard three-year manufacturer’s warrantywith Lenovo. You can extend this guarantee by selecting one of our guarantee packages. Our packages extend the warranty on your device to 4 years, depending on the device selected.

You can choose from the following packages.

Standard Warranty*

  • 3 years onsite repair
  • NSC support
  • No costs of transportation
  • Coverage with hard- and software malfunctions
  • A substitute within the hour from the NSC

Warranty with damage covering*

  • All the features of the Standard Warranty package;
    but with an extension of the manufacturer’s warranty from 3 to 4 years
  • Cover for two damage claims due to dropping, bumping,water or a broken screen
  • We charge no excess for damage claims

*Note: devices must have been acquired from Studywise. The upgrade (guarantee and guarantee + damage cover) can be obtained up to 3 months after purchasing the device.

Claim for a repair

If you experience a problem with your laptop or tablet, please reach out to the NSC at the University of Twente. They will resolve your issue in collaboration with Lenovo. You will receive a substitute for your laptop of tablet within the hour.

Have you received a defective, incomplete or damaged product?

Have you received a defective, incomplete or damaged product?

Contact our customer service team via info@studywise.nlas soon as possible. We advise you to include photos of any damage for quick processing. If the product is in fact damaged, you will be sent a new product.

Note!

Damage caused in transit should be reported within 48 hours of delivery.