Placing an order

Placing an order

It’s easy to place an order with Studywise.

Step 1: Place the desired item in the shopping cart

  • Go to the item you want to purchase and click on the “Order” button.
  • Have you placed all the items you want to purchase in the shopping cart? Go to the shopping cart at the top right of the page. You can change the number of items or select extra services here.
  • Finished shopping? Click on the “(Secure) Checkout” button.

Step 2: Personal details

We require a few personal details to be able to process your order.

  • Already have a Studywise account? Simply log in with your email address and password.
  • Ordering for the first time? You must create an account first.

Step 3: Delivery arrangements

  • You can choose for pickup at Studywise (walking distance from the UT), home delivery in the Benelux and Germany or you can collect your order from a GLS Parcelshop or Parcelstation.

Step 4: Select payment method

  • Select your preferred payment method: pay immediately with iDEAL or pay by credit card or prepayment via a bank transfer. This is necessary for applying for a loan from the university
    Note! The advantage of prepayment with iDEAL is that we can deliver all stocked items to you immediately. If you select a different method of payment, it is required to prepay via a bank transfer. We will then prepare the stocked items for dispatch as soon as payment has been received.
  • The University of Twente makes no use of a voucher code.

Step 5: Complete payment

  • Click on the “NEXT” button to complete your order.
  • You will receive an order confirmation by email.

You can always contact our customer services team with any questions regarding your order. Contact us by telephone on 088 – 82 82 040 or by email on

Follow your order

Follow your order

You can track the current status of your order in your personal account under “My Orders”.

Have you provided an email address? You will receive an order confirmation immediately after placing your order. This will contain a summary of the items you have ordered, and the delivery option selected.

Cancel your order

Cancel your order

You can cancel your Studywise order if necessary. However, this is only possible if your order has not yet been dispatched. Contact our customer service team to cancel your order.